Technical assessment
Initial review of the issue, symptoms, usage history and required information to direct the service request.
RSA Medical technical assistance
Technical support for medical equipment and healthcare solutions
RSA Medical provides technical assistance to help clinics, hospitals, distributors and healthcare programs maintain operational continuity for medical equipment and healthcare solutions.
Technical diagnosis and maintenance guidance
Support for medical equipment and diagnostic imaging workflows
Service guidance for healthcare institutions in Brazil
Commercial and technical support through info@rsamedical.com.br
Consultative technical assistance
RSA Medical combines technical listening, information records and next-step guidance to reduce downtime, organize maintenance and protect healthcare operations.
Recommended for clinics, hospitals, distributors, public health programs, mobile operations and institutions that need healthcare technical support.
What we do
Technical service focused on safety, traceability and uptime
The service is designed to understand the equipment need, define the right support path and keep the institution informed with clear communication.
Maintenance and support
Guidance for corrective maintenance, preventive maintenance and functional checks according to the equipment and contracted scope.
Parts and documentation
Support in identifying parts, records, manuals, certificates and technical documents required for the process.
Operational training
Guidance for safe use, best practices, equipment conservation and reduction of operation-related failures.
Service flow
How to request technical assistance
To speed up the response, collect as much information as possible about the equipment, installation site and issue description.
- 1Contact RSA Medical by email, phone or WhatsApp.
- 2Share model, serial number, installation site and photos or videos of the issue.
- 3The team reviews the case and recommends the best technical path.
- 4Service continues with a quotation, visit, remote guidance or referral, according to the need.
Useful information for the request
- Equipment brand, model and serial number.
- Clear description of the issue, error messages and usage conditions.
- Photos, videos, invoice, maintenance history or available documents.
Contact us to learn more
We are ready to respond quickly with personalized technical support.
11 5028-5739+55 11 97685-7399info@rsamedical.com.br
Av. Francisco Matarazzo, 1705, Sala 17 - 05001-200 - São Paulo / SP